• Perform quality check of leads and calls.
• Passing on leads which are matching with client’s expectations.
• Maintaining the quality of leads by following the parameters laid down.

• Taking feedback session for agents which can help them in improvement.

• Collating & maintaining various reports.
• Publishing reports on regular intervals highlighting campaign & agents quality parameters.

• 6 months experience of working with B2B industry as quality analyst
• Should be skilled in Call monitoring, Data management & Quality monitoring
• Advance knowledge of excel.
• Good computer skills.
• Proficiency in preparing reports using MS-excel formulas
• Effective oral, written and interpersonal communication skills
• Sound listening and analytical skills
• Ability to effectively multi-task in a fast paced & challenging environment.

• Mediclaim
• Monthly incentives
• Rewards & Recognition